Overview
Tiledesk is a self-hostable open-source customer engagement platform that combines live chat, AI chatbots, and a multi-channel shared inbox into one system. It supports real-time web chat, WhatsApp, Facebook Messenger, and email channels, with a visual chatbot designer for automated flows. The platform is built on Node.js and Angular and designed for support teams that need modern omnichannel capabilities without a per-agent SaaS fee.
Where it falls short of Intercom
- WhatsApp and other channel integrations require additional configuration and third-party API keys
- Advanced AI features need external LLM API keys not included in self-hosted setup
- Documentation for Kubernetes deployment is incomplete
We list the gaps honestly so you can decide if the trade-off is worth owning your data.
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