GLPI vs Tiledesk
| Tagline | Full-featured open-source IT asset management and service desk with ITIL support | Open-source live chat and chatbot platform for customer support with omnichannel inbox |
| Category | Helpdesk & Support | Helpdesk & Support |
| Replaces | Zendesk, Freshdesk, Intercom | Intercom, Zendesk, Freshdesk |
| GitHub stars | 6.2k | 316 |
| Language | PHP | JavaScript |
| License | GPL-3.0 | MIT |
| Self-host difficulty | 3/5 Moderate | 3/5 Moderate |
| Deploy options | Docker Docker Compose Manual | Docker Compose Kubernetes Manual |
| Managed hosting | ||
| Last updated | 5 days ago | 1 month ago |
| View repo | View repo |
Where each falls short
The honest trade-offs — what you give up with each, versus the proprietary tools they replace.
GLPI
- UI is complex and can overwhelm users who only need basic ticketing
- Asset management and ITSM workflows require significant initial configuration
- Plugin quality varies widely; some community plugins are unmaintained
Tiledesk
- WhatsApp and other channel integrations require additional configuration and third-party API keys
- Advanced AI features need external LLM API keys not included in self-hosted setup
- Documentation for Kubernetes deployment is incomplete
Bottom line
Both are a similar lift to self-host; choose GLPI for the larger community and ecosystem. GLPI has seen more recent development. Open each guide below for deploy steps and the full feature gap.