Overview
GLPI is a mature open-source IT service management platform combining a help desk, ticketing system, and IT asset inventory in one application. It supports change management, problem management, CMDB, contract tracking, and SLA management following ITIL best practices. With a large ecosystem of plugins and active development since 2003, GLPI is widely deployed in enterprise IT departments and managed service providers.
Where it falls short of Zendesk
- UI is complex and can overwhelm users who only need basic ticketing
- Asset management and ITSM workflows require significant initial configuration
- Plugin quality varies widely; some community plugins are unmaintained
We list the gaps honestly so you can decide if the trade-off is worth owning your data.
Tags
Claim this listing to keep it accurate, add a deploy template, or feature it on relevant pages.
Embed the GLPI difficulty badge in your README — it links back here.
[](https://openreplace.com/glpi)Similar open-source projects
Other self-hostable tools in the same space worth comparing.
Open-source omnichannel live-chat and support desk, an Intercom/Zendesk alternative
Open-source Symfony-based helpdesk ticketing system with e-commerce integrations
Web-based open-source helpdesk and customer support ticketing system
Free self-hosted shared inbox and help desk, a Help Scout/Zendesk alternative