Overview
HESK is a lightweight PHP help desk application designed for simplicity, offering ticket submission via web form or email, a built-in knowledge base, spam filtering, and email notifications. It runs on any shared LAMP hosting with minimal configuration and is a popular choice for freelancers, small businesses, and anyone who wants a no-frills support system without server management overhead.
Where it falls short of Zendesk
- No multi-agent collaboration features or internal notes visible across teams
- No REST API; integrations must be built against the database directly
- License is source-available for free use but prohibits redistribution
We list the gaps honestly so you can decide if the trade-off is worth owning your data.
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