GLPI vs Zendesk
Thinking of swapping Zendesk for the open-source GLPI? Here’s the honest trade-off.
6.2k PHP GPL-3.0 2 days ago
What you give up vs Zendesk
- UI is complex and can overwhelm users who only need basic ticketing
- Asset management and ITSM workflows require significant initial configuration
- Plugin quality varies widely; some community plugins are unmaintained
What you gain
- • Full data ownership — self-host GLPI on your own infrastructure.
- • No per-seat SaaS bill (Zendesk: per-agent pricing that adds up).
- • Open-source code you can audit and extend (GPL-3.0).