GLPI vs Helpy
| Tagline | Full-featured open-source IT asset management and service desk with ITIL support | Open-source customer support and community knowledge base platform |
| Category | Helpdesk & Support | Helpdesk & Support |
| Replaces | Zendesk, Freshdesk, Intercom | Zendesk, Freshdesk |
| GitHub stars | 6.3k | 2.5k |
| Language | PHP | Ruby |
| License | GPL-3.0 | MIT |
| Self-host difficulty | 3/5 Moderate | 4/5 Involved |
| Deploy options | Docker Docker Compose Manual | Docker Docker Compose Manual |
| Managed hosting | ||
| Last updated | yesterday | 3 years ago |
| View repo | View repo |
Where each falls short
The honest trade-offs — what you give up with each, versus the proprietary tools they replace.
GLPI
- UI is complex and can overwhelm users who only need basic ticketing
- Asset management and ITSM workflows require significant initial configuration
- Plugin quality varies widely; some community plugins are unmaintained
Helpy
- Effectively stale: very little recent maintenance or new releases
- No modern live chat or omnichannel messaging
- Limited automation, SLAs, and reporting vs Zendesk
- Dated UI and small/inactive community
Bottom line
Choose GLPI if you want the lower-effort setup; choose GLPI for the larger community and ecosystem. GLPI has seen more recent development. Open each guide below for deploy steps and the full feature gap.
GLPI
Full-featured open-source IT asset management and service desk with ITIL support